Bike Safety and Security

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Whether using a bike for that first or last (or more) mile connection to a station, Caltrain recommends following these tips to keep your bike safe. To offer additional helpful tips, please join the conversation on Twitter and tag us:

@CaltrainBikes
@Caltrain

Caltrain encourages cyclists to register their bikes at Project529, a bike registration, theft prevention, and recovery service.

Learn proper bike locking techniques from the San Francisco Bike Coalition.
https://sfbike.org/news/video-how-to-lock-your-bike/

Each month a number of bikes end up in Caltrain’s lost and found. If a bike is stolen or missing, first call the Transit Police at 1.877.723.7245. Riders are then encouraged to fill out a lost and found report. Include as much detail as possible, such as the make, model, serial number, color, and any defining characteristics of the bike.

If a bike is stolen or missing, immediately call the Transit Police at 1.877.723.7245or fill out their online theft report form. Be ready with as much detail as possible, including the exact location, date, and time; and bike information such as the make, model, serial number, color, and any defining characteristics. Riders are then encouraged to fill out a lost and found report with as much bike detail as possible.

Abandoned bicycles, or bicycles with parts stolen, take up space and potentially deter others from utilizing bike parking. The Transit Police regularly patrol bike parking areas. When a bicycle appears abandoned, they will tag the bike with a 72 hour warning notice. After 72 hours the bike will be removed to Lost and Found. If a bike is blocking the path of travel or ADA accessible points, it will be impounded by the police and stored in Lost and Found for 90 days. To recover an impounded bicycle, fill out a lost and found report. A fee of $120 is required for its release. To report an abandoned bicycle, contact 1-877-SAF-RAIL.

In early 2018, Caltrain embarked on a bike security effort that was coordinated across departments - Operations, Planning, Outreach, Marketing, Social Media, Customer Service, Safety & Security, and the Transit Police - to collect and examine data and explore potential solutions to improve bike security at stations and onboard. The Task Force successful identified several issues and implemented changes to improve security. The Task Force will continue to meet on a regular basis to collectively discuss security issues. If you have security questions or ideas, please contact Customer Service.