All northbound Caltrain trains from San Jose to San Francisco will operate as local service through at least 8 a.m. No express service will operate during this time. For the latest updates, visit caltrain.com/alerts.
How can we help you?
Whether you have a question about your commute, lost an item, or want to share your experience, we're here to listen. Select a topic below to get started.
Emergencies: 911
Transit Police: 1-877-723-7245
Office Information: 1-650-508-6200
Office Location: 166 N Rollins Road Millbrae, CA 94030
Lost & Found
If you left something on a train or at one of its stations, complete the form to report the lost item. It takes approximately 48 hours to process found items.
If your item is found, Caltrain will contact you.
Security Counter Hours:
Monday–Friday: 8:00 a.m. - 4:45 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Weekends & Holidays: Closed
Ticketing Support
Ticket booth located at San Mateo County Transit District Headquarters at 166 N Rollins Road Millbrae, CA 94030
- Ticket booth hours: Monday-Friday 8:30 a.m. - 5:00 p.m.
- Ticket booth will close: 10:00 a.m. - 10:15 a.m., 12:00 p.m. - 12:30 p.m., 2:30 p.m. - 2:45 p.m.
- Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day
Accessibility
If you have a disability, public transportation can be your ticket to increased independence.
For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.
Media Relations
You may visit our Blog to keep up with special events and other Peninsula activities taking place near the Caltrain corridor.
Refunds
One-way, Day Pass, Zone Upgrade tickets, daily parking and monthly parking permits are non-refundable.
Caltrain Ticket Vending Machine Issues: Please fill out the TVM Refund form and submit for review and consideration within 30 days from the date of purchase.
Caltrain fares on Clipper cards/Clipper Mobile or contactless bank card payments: please contact Clipper Customer Service.
Public Records Request
Please fill out the online request form for fastest service.
Subscriptions & Settings
To sign up for, or manage: newsletters, notices, minutes, or agenda settings.
Board of Directors
Feedback can be sent via feedback form, by emailing us at
feedback form,
caltrain@customerservice.com, or
board@caltrain.com, or by calling 1-800-660-4287.
Public comments may be emailed to publiccomment@caltrain.com.
Holiday Service Schedules
View Caltrain’s official holiday service schedules, including special timetables and modified train operations for observed holidays. Stay informed and plan your trip with the latest holiday service updates.
Need Additional Assistance?
If you need additional help, please contact Customer Service for fastest service.
Phone Support: 1-800-660-4287
Hearing Impaired (TTY): 1-650-508-6448
Email: customerservice@caltrain.com
Hours of Operation: Monday-Friday 7:00 a.m. - 7:00 p.m.
Weekends and Holidays: 8:00 a.m. - 5:00 p.m.
Office Address
166 N Rollins Road Millbrae, CA 94030
Ticket Booth
Ticket booth located at San Mateo County Transit District Headquarters at 166 N Rollins Road Millbrae, CA 94030
- Ticket booth Hours: Monday-Friday 8:30 a.m. - 5:00 p.m.
- Closed: Ticket booth will close: 10:00 a.m. - 10:15 a.m., 12:00 p.m. - 12:30 p.m., 2:30 p.m. - 2:45 p.m.
- Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day