An unused Monthly Pass, cancelled prior to the date the pass first became valid, will be refunded for the full fare paid. A Monthly Pass cancelled during the month for which it’s issued will be pro-rated and refunded based on the remaining period of non-use (the value of two one-way fares per weekday up to the date the pass is cancelled). Request your refund from Clipper at 1.877.878.8883 or www.clippercard.com.
One-way, Day Pass, Zone Upgrade tickets and Parking permits are non-refundable. If, through no fault of your own, you experience difficulty while utilizing the Caltrain ticket machine, fill out this form and submit for review and consideration. Please remember to attach an image of your ticket(s).
Customers with Refund Receipts should also use this form. Please remember to attach an image of your Refund Receipt(s).
PLEASE NOTE: This needs to be submitted within 30 days from the date of purchase in order for the refund to be processed.