Caltrain's policy allows for the refund of a Monthly Pass not purchased with a transit benefit card. An unused Monthly Pass, returned prior to the date the pass first became valid, will be refunded for the full fare paid. A Monthly Pass returned during the month for which it's issued will be pro-rated and refunded based on the remaining period of non use (the value of two one-way fares per weekday up to the date the pass is returned for refund). Please contact Clipper® at www.clippercard.com or 1.877.878.8883.
One-way, Day Pass and Zone Upgrade Tickets
One-way, Day Pass, Zone Upgrade tickets, daily parking and monthly parking permits are non-refundable.
We are unable to refund Caltrain fares on Clipper cards or Clipper Mobile; therefore, you will need to contact Clipper Customer Service Center: www.clippercard.com.
Ticket Vending Machine (TVM)
If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM), fill out the form below and submit for review and consideration within 30 days from the date of purchase.
If you received a Refund Receipt, there are three options for redeeming your Refund Receipt: exchange it for cash in person, request a check mailed to you or exchange it for a complimentary Caltrain Day Pass. To exchange the Refund Receipt for cash, visit the Caltrain headquarters at 1250 San Carlos Avenue, San Carlos, CA 94070 on weekdays from 8:30 a.m. to 5 p.m.
Scan the original ticket(s) or refund receipt(s) with your Refund Request Form.
If, through no fault of your own, you experience difficulty utilizing the Mobile Ticket, fill out the form below and submit for review and consideration within 30 days from the date of purchase.
The Caltrain Mobile Ticket Refund Request Form is hosted by Qualtrics.
Please call 1.800.660.4287 if you are unable to access these webforms.
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