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Caltrain Updates: Novel Coronavirus (COVID-19)

Caltrain Updates: Novel Coronavirus (COVID-19)

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Caltrain is committed to the health and safety of our passengers and staff. Please read our recent service changes below relating to the coronavirus (COVID-19).

Service is still operational for riders that need to make essential trips. If you can stay home, please do so. If you must make an essential trip, please remember to wash your hands before and after riding, wear a face covering and stay at least six feet apart from others.




Service Changes

Due to the shelter-in-place order and low ridership, Caltrain has reduced weekday service indefinitely. Trains are making all local weekday stops every 30-60 minutes. Baby Bullet and Limited service trains are suspended until further notice. Caltrain is continuing to operate two Gilroy service trains during morning and afternoon peak commute. Please check timetables for current information or call Customer Service: 1.800.660.4287.

Face Coverings

Caltrain requires all passengers to wear a face covering when riding the train or waiting at stations.

Social Distancing

Passengers are asked to maintain at least six feet of distance between fellow passengers.


Customer Service

Please check timetables for current information or call Customer Service: 1-800-660-4287 (7am to 7pm, weekdays; 8am to 5pm weekends)

The Customer Service window (1250 San Carlos Ave, San Carlos) is open from 8:30 am to 5:00 pm, Monday - Friday. Visit Clippper Card to set up autoload.

Cleaning process

Caltrain cleans passenger areas daily to keep customers and staff safe.

For more information on COVID-19, please visit the Centers for Disease Control website.





UPDATE, 3/26/2020
- Due to significant reductions in ridership resulting from the coronavirus (COVID-19) pandemic, Caltrain will further reduce weekday train service indefinitely starting Monday, March 30.

The modified weekday schedule will operate 42 trains per day, rather than the usual 92. Trains will make all local weekday stops between San Jose and San Francisco every 30-60 minutes, depending on time of day. Caltrain will continue operating two Gilroy service trains during the maorning and afternoon peak commute. Limited and Baby Bullet service will be suspended until further notice.

The updated weekday schedule is available at www.caltrain.com/schedules.html. Weekend service will continue to operate normally. To read the full news release, click HERE.




UPDATE, 3/19/2020 - Caltrain Suspends Planned Clipper Fare Changes.

In light of economic challenges facing the Bay Area as a result of the coronavirus (COVID-19), Caltrain is suspending planned changes to Clipper fare products.

Caltrain’s original Board decision to raise the price of certain Clipper fare products was made in September 2019, long before the current public health crisis. Given recent developments, the agency has decided to halt these fare increases for the time being.

As a result, Caltrain fares, including the existing Clipper Adult fare discounts and Adult Monthly Pass pricing, will not change.




UPDATE, 3/16/2020 - Caltrain to Maintain Service During Shelter In Place Public Health Order.

A Public Health Order has been issued that requires Bay Area residents in six counties, including San Francisco, San Mateo and Santa Clara counties, to shelter in place as a result of the coronavirus (COVID-19). Public transit services, such as Caltrain, are identified as "essential" under the order and will continue to operate, however, use of public transportation is limited to essential required travel only.

Prior to the order, Caltrain has been assessing the overall impact that reduced ridership has had on its ability to maintain operations in the coming months. One-way and Day Pass ticket sales have declined by approximately 75% from their levels at the beginning of March, and more dramatic reductions in ridership are expected. With no other dedicated source of funding, Caltrain relies primarily on fares to cover the system’s operating costs.




UPDATE, 3/13/2020 - Morning and afternoon peak hour service will no longer feature Baby Bullet Service. The updated weekday schedule is available at www.caltrain.com.




UPDATE, 3/4/2020 - In light of the Novel Coronavirus (COVID-19) outbreak in the Bay Area, the San Mateo County Transit District is monitoring the situation and maintaining regular contact with local public health agencies, the Metropolitan Transportation Commission (MTC) and the Centers for Disease Control and Prevention (CDC). The Transit District is the administrative body for the principal public transit and transportation programs in San Mateo County, including SamTrans bus service and Caltrain commuter rail service.

As reported by the CDC, the immediate risk posed by COVID-19 to the public remains relatively low. However, we understand this can raise concerns about safety in public spaces, including public transit. Therefore, we want to remind passengers about CDC-recommended precautions everyone should take onboard public transit to prevent the spread of illnesses:

  • Wash your hands with soap and water before and after riding public transit. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Avoid eating while onboard.
  • Do not cough into your hands. Cover your cough or sneeze with your elbow.
  • Stay home if you are sick.

While SamTrans buses and Caltrain trains are regularly cleaned and sanitized, following these recommendations is the best way to prevent the spread of illnesses onboard. To read the full news release, click HERE.

For the latest information about COVID-19 in communities served by SamTrans and Caltrain, please refer to information and guidance provided by the following public health agencies:

We will continue to monitor the situation as it unfolds and respond as necessary in partnership with our public health and transportation partners.

Be safe, wash your hands and refer to public health agencies to minimize risk of exposure.

Jim Hartnett
General Manager/CEO, San Mateo County Transit District

 

 

Caltrain News

 

March 13, 2020

Media Contact: Tasha Bartholomew, 650-508-7927