Caltrain / Caltrain GoPass / GoPass For Businesses

Why Employers Choose GoPass

Recruitment

Stand out in a competitive job market. Make the commute easier with the ultimate perk.
 

Boost In-Office Return

Support return-to-office with an easier employer-paid commuter benefit.
 

Parking Space Efficiency

Reduce demand for parking and parking leases while meeting your transportation goals.
 

Program Overview

Everything you need to know about eligibility and administration.

GoPass for Businesses

Select the GoPass program option that fits your business best.

  • All-In: $275 per employee annually. All-In requires that all employees working 20+ hours per week assigned to your selected worksite(s) be enrolled. Minimum enrollment applies.
  • Tiered: Tiered allows employers greater flexibility to enroll a subset of employees. Pricing is based on business size and number of employees enrolled. Minimum enrollment applies.
  • The GoPass is not available for purchase by individuals. Click here to inform your organization about GoPass.

If you're considering GoPass, here are the program requirements:

  • Your organization requires an administrator to manage passes, including adding and blocking passes in Clipper’s online portal.
  • Participating employees will need an Adult Clipper card.
  • Participating employees must complete an annual enrollment survey before passes can be loaded in the system.
  • Annual headcount reporting is required for All-In participants.
  • Terms and conditions can be found in the GoPass agreement (All-In, Tiered).

The GoPass is available for businesses, educational institutions, students (through an agreement with their school), housing developments, and local government organizations. GoPass is not available for purchase by individuals.

No, students cannot sign up for the GoPass individually. Instead, a school must enroll in the GoPass program.

No. If the employees are remote and not assigned to a worksite, they don’t need to be included in the eligible user headcount under the All-In GoPass program.

No, parking is not included and must be purchased separately.

No, the GoPass is only valid on Caltrain.

After we receive your signed Intent Form, we send the agreement and invoice within 5 business days. Once the signed agreement is returned, countersignature may take up to 5 business days. Payment must be received before GoPasses can be loaded, so timing will also depend on your organization.

Setup begins after we receive the primary portal contact information. Clipper typically completes backend setup and invites the organization to create an account within 5 business days, though delays can occur.

After we receive the contact information for the GoPass user enrollment survey confirmation email, we prepare the survey link for testing within 5 business days. Additional time may be needed if email setup or testing requires troubleshooting.

To get started, GoPass participants must submit an Intent to Participate form. GoPass Participants will then enter into an agreement (All-In, Tiered) with Caltrain, which details the responsibilities for issuing, tracking and reporting on the status of the GoPasses.

The GoPass program requires its users to complete an online enrollment survey. The survey may require the GoPass participant name, GoPass user name, and e-mail address for tracking purposes and confirmation that the user agreed with the Use Acknowledgement terms and conditions. Except as required to administer the GoPass Program in accordance with this Agreement or as otherwise required by law, JPB agrees not to use or to disclose to third parties the personal information.

Yes. The GoPass Participant determines if and how much they want to charge their employee or student, so long as the price charged to GoPass recipients is within the limits set forth in the GoPass agreement.

No. Organizations can choose to enroll selected worksites rather than the entire company. Only employees assigned to those worksites are eligible for GoPass. Enrollment is required only for employees who reside in the following counties: Alameda, Contra Costa, Marin, Merced, Monterey, Napa, Sacramento, San Benito, San Francisco, San Joaquin, San Mateo, Santa Clara, Santa Cruz, Solano, Sonoma, Stanislaus, and Yolo.

No, businesses don’t have to include them in their eligible user headcount.

Yes. Additional GoPasses may be purchased.

Yes, companies enrolled in the All-In program have this option.

Unused GoPasses can be donated back to Caltrain’s Pass Forward program as a potential tax benefit and disseminated to underserved communities.

GoPass Pricing

Use the calculator below to estimate pricing for your business. Price based on business size and number of GoPasses purchased.

Business Fare Calculator

 

Enter the total number of employees working 20+ hours per week.

Enter the number of GoPasses to purchase.

 
 

How to Get Started

1

Inquire

Fill out the form below to connect with a sales representative.

2

Agreement

Review and sign the annual agreement.

3

Onboarding

Work with Caltrain to onboard and manage the GoPass administration.

4

Launch

Distribute passes and start riding.

Submit a GoPass Inquiry

Ready to offer the ultimate commuter benefit? Complete this form and our sales team will send a custom proposal for your organization. Our team will respond in 2-3 business days.

Contact Us

Send inquiries to

ridegopass@caltrain.com 

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