Riding Together - Bay Area Healthy Transit Plan

Riding Together - Bay Area Healthy Transit Plan

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Caltrain has partnered with other Bay Area transit agencies to develop common commitments and expectations for employees and passengers. From this work, we developed Riding Together—Bay Area Healthy Transit Plan to align the region’s public transportation providers around transit-related health and safety standards.

The Healthy Transit Plan was developed using information from local, state, national and international public health experts.

The plan calls for face coverings, physical distancing and hand washing, and recommends riders minimize talking onboard. Additionally, it recommends expanded cleaning and disinfecting practices, as well as maximizing fresh air on board.

Like other transit systems throughout the region, SamTrans reports data to demonstrate compliance with the Healthy Transit Plan.

The Healthy Transit Plan is a living document and will be updated as conditions change.



Caltrain cleans and sanitizes its fleet and stations daily using hospital-grade disinfectant products. Station touchpoints are wiped down multiple times each day and cleaning crews use spray foggers on trains overnight and midday.

Face Covering 

Face Coverings

Caltrain requires all passengers to wear a face covering when riding the train or waiting at stations.

Physical Distancing 

Physical Distancing

Caltrain’s latest schedule is designed to allow for physical distancing with more frequent service and six-car trains.


Customer Service

Please check timetables for current information or call Customer Service: 1-800-660-4287 (7am to 7pm, weekdays; 8am to 5pm weekends).

The Customer Service window (1250 San Carlos Ave, San Carlos) is open from 8:30 am to 5:00 pm, Monday - Friday. Visit Clipper Card to set up autoload.

See Official Press Releases

RESOLUTION NO. 2020 - 46

Caltrain News


March 13, 2020

Media Contact: Tasha Bartholomew, 650-508-7927