Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in November 2019. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

November 2019 - Summary Report (PDF, 2.8 MB)
November 2019 - Crosstabs (PDF, 0.9 MB)
November 2019 - Raw Data (Excel, 1.9 MB)

Previous Caltrain Triennial Customer Surveys

Caltrain Customer Satisfaction Survey
The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

May 2019 - Summary Report (PDF, 3.7 MB)
May 2019 - Verbatim Comments (PDF, 1.0 MB)
May 2019 - Tables (PDF, 0.4 MB)
May 2019 - Raw Data (Excel, 0.8 MB)

Previous Caltrain Customer Satisfaction Surveys

Caltrain Pandemic Surveys
The purpose of these survey was to understand the impact of the COVID-19 Pandemic on Caltrain riders, their timeline for riding the train again, and priorities for COVID-19 related safety measures.

Caltrain Pandemic Rider Survey - Topline Report - Fall 2020 (PDF, 0.6 MB)

Caltrain Pandemic Customer Survey - Topline Report - Summer 2020 (PDF, 0.5 MB)

Survey of Likely November 2020 Voters Regarding a Potential Sales Tax for Caltrain
The purpose of this survey was to test the feasibility of a revenue measure that would result in a dedicated revenue source for Caltrain. Attitudes towards riding Caltrain during the COVID-19 Pandemic were also tested.

Survey of Likely November 2020 Voters - Report (PDF, 0.4 MB) 

Caltrain COVID-19 Go Pass Survey
The purpose of this survey was to understand the impact of COVID-19 on Go Pass companies, including employee work location, plans for post Shelter-in-Place and attitudes towards riding public/shared transit.

Caltrain COVID-19 Go Pass Survey - Report (PDF, 0.5 MB)

Caltrain Market Segmentation Study
The purpose of this study was to understand current use of Caltrain, drivers of Caltrain usage, barriers to riding Caltrain, aspects of the Caltrain customer experience, and desired improvements to Caltrain.

2019 Caltrain Market Segmentation Study - Report (PDF, 2.4 MB)
2019 Caltrain Market Segmentation Study - Raw Rider Data (Excel, 6.4 MB)
2019 Caltrain Market Segmentation Study - Raw Non-Rider Data (Excel, 1.6 MB)
2019 Caltrain Market Segmentation Study - Rider Tables (Excel, 1.4 MB)
2019 Caltrain Market Segmentation Study - Non-Rider Tables (Excel, 0.5 MB)

Metropolitan Transportation Commission: Caltrain Origin & Destination 

As part of a regional effort. MTC is surveying Bay Area transit passengers to help with regional service planning, fulfill Title VI equity requirements, gather customer service feedback, collect travel models among other data. This information will help to support regional, as well as local, planning initiatives.

Caltrain Origin & Destination Survey 2014 (PDF, 0.8 MB)

Caltrain Customer Experience Survey
As part of the Customer Experience Initiative, this survey asked the general public to rate and identify priorities, and provide ridership and demographic information.  

Caltrain Customer Experience Survey 2016 (PDF, 2.14 MB)
Caltrain Customer Experience Focus Group 2016 (PDF, 1.1 MB)

07/27/20 - jbj