Caltrain has partnered with other Bay Area transit agencies to develop common commitments and expectations for employees and passengers. From this work, we developed Riding Together—Bay Area Healthy Transit Plan to align the region’s public transportation providers around transit-related health and safety standards.
The Healthy Transit Plan was developed using information from local, state, national and international public health experts.
The plan calls for face coverings, physical distancing and hand washing, and recommends riders minimize talking onboard. Additionally, it recommends expanded cleaning and disinfecting practices, as well as maximizing fresh air on board.
Like other transit systems throughout the region, SamTrans reports data to demonstrate compliance with the Healthy Transit Plan.
The Healthy Transit Plan is a living document and will be updated as conditions change.
To provide for a safe and healthy environment, trains are sanitized and recleaned daily with emphasis on high-touch areas.
We require passengers to wear a face covering when riding the train. Face coverings slow the spread of COVID-19.
Use of MERV-13 rated ﬁlters to reduce harmful airborne particulates and frequent door opening at station stops maximizes fresh air onboard.
Give others space to stay healthy. Maintain distance whenever possible onboard and at stations.
Please check timetables for current information or call Customer Service: 1-800-660-4287 (7am to 7pm, weekdays; 8am to 5pm weekends).
The Customer Service window (1250 San Carlos Ave, San Carlos) is open from 8:30 am to 5:00 pm, Monday - Friday. Visit Clipper Card to set up autoload.