Welcome to our Customer Surveys page! We conduct a variety of surveys to gather valuable feedback and insights from our riders, helping us better understand rider experiences and improve our services. If you have any questions or research related requests, please feel free to reach out to our Market Research Team at MarketResearch@Caltrain.com.
Caltrain Customer Satisfaction Survey
The annual customer satisfaction survey is conducted to assess how well Caltrain and its contractor are meeting the needs of riders. The results show customer ratings at station, onboard trains and overall satisfaction.
2024 Caltrain Customer Satisfaction Survey Report (PDF, 1.2 MB)
Caltrain Origin and Destination Customer Survey
Caltrain and the Metropolitan Transportation Commission (MTC) conducted a comprehensive survey in 2024 to understand Caltrain rider travel patterns, including mode of travel to/from Caltrain, as well as orgin and destination locations and time of travel.
2024 Caltrain Origin and Destination Customer Survey Report (PDF, 3.4 MB)
Caltrain Triennial Customer Survey
Caltrain riders completed an extensive questionnaire onboard the train between October and December 2022. The results, which include customer trip characteristics, demographics, service satisfaction and sources of information, are available in this report.
2022 Caltrain Triennial Customer Survey Report (PDF, 1.4 MB)
Caltrain Ridership Growth Surveys
Quarterly surveys were conducted throughout 2023, including focus groups in Q2 and Q4, to track aspects of resident's travel and commute behavior throughout the San Francisco Peninsula, and identify key barriers to riding Caltrain for riders and non-riders.
Q4 2023 Caltrain Ridership Growth Survey Report (PDF, 1.5 MB)
Q3 2023 Caltrain Ridership Growth Survey Report (PDF, 3.9 MB)
Q2 2023 Caltrain Ridership Growth Survey Report (PDF, 1.6 MB)
Q1 2023 Caltrain Ridership Growth Survey Report (PDF, 1.4 MB)