Two-wheeled Mobility Devices

Caltrain customers with disabilities may bring an Electric Personal Assistive Mobility Device, such as a Segway, on Caltrain if the device is used as a mobility device. Caltrain has developed a policy that provides for EPAMDs to be boarded on the train as long as the customer obtains a permit from Caltrain and follows instructions for boarding and stowing the device.

To obtain a permit, a customer must request an application by calling Caltrain at 650.508.6202. The application must be filled out in part by a doctor to certify that the individual has a disability that requires the use of an EPAMD.

Once Caltrain receives the completed application, Caltrain staff will schedule a proficiency review with the applicant at a Caltrain station. The applicant will be asked to execute a variety of maneuvers to demonstrate capability to handle the device safely on train platforms. The applicant will be instructed how to board and stow the EPAMD on the two different types of Caltrain cars (gallery and Bombardier) and will take a short trip on both types of equipment to become familiar with the rules.

If approved, the applicant will receive an identification card and a placard to mount on the EPAMD, visible to Caltrain personnel. The ID card and placard show the expiration month and year of the permit. The permit is valid for a year.

Operating Rules

• EPAMDs must not be operated on the station platform at a speed greater than the walking speed of other customers, must be operated parallel to the tracks and the user must avoid backing up.
• Users are encouraged to wear helmets and to equip the device with a light when operating at night.
• EPAMDs must remain “off” when stowed in the wheelchair area on the train.

• To board Caltrain, stand in the blue boarding assistance square with the EPAMD “off” until the train arrives.
• To board a gallery car, you must accompany the EPAMD on the lift, but may not ride it on the lift. Stow the EPAMD in the area reserved for wheelchairs. Position the EPAMD parallel to the aisle with the wheels resting against the back wall (modesty panel). Lower the steering column to the floor and switch the EPAMD to “lock” mode. Sit in the closest available seat to your EPAMD.
• To board a Bombardier car, push or pull the EPAMD up the accessible ramp* and across the bridge plate to the car. Stow the EPAMD in the area reserved for wheelchairs. Position the EPAMD against the wall with the handlebar against the seat back of the flip-up seat and sit beside the EPAMD. Switch the EPAMD to “lock” mode.

Visitors with an EPAMD may ride for seven consecutive days before an EPAMD permit is required. Proof of visitor status may be either documentation that the individual’s disability requires use of the device or proof of residence outside the Caltrain service area.

For additional information, contact the Caltrain Accessibility Specialist at 650.508.6202.

* Accessible ramps are at the following stations: San Jose Diridon, Mountain View, Califonia Avennue, Palo Alto, Redwood City, San Carlos, Hillsdale, San Mateo and Millbrae.