Wheelchair Accessibility

Every train has one wheelchair accessible car that can accommodate two wheelchairs. Many trains have an onboard wheelchair lift, but the newer cars must use the mobile wheelchair lift or the accessible ramp. Wheelchairs are boarded only at the accessible stations listed under Accessible Caltrain Stations. The Millbrae, Hillsdale, Palo Alto, Mountain View, and San Jose Diridon express train stops have accessible ramps. These are stationary concrete structures that provide level entry onto Baby Bullet trains. Please wait on the accessible ramp to board Baby Bullet trains at these stations. For other trains at these stations and at other accessible stations, please wait at the blue international wheelchair symbol painted on the platform for the conductor to assist you.

If a train already has the maximum number of wheelchair users on board, the conductor will ask you to wait for the next train. If it is the last train of the day, Caltrain will provide you with paratransit service to your destination. If you or your attendant can fold your wheelchair and you can transfer to a seat, you may board the train even if two customers in wheelchairs are already onboard.

Use of the Lift

Wheelchairs must meet Americans with Disabilities Act dimensions (no larger than 30 inches by 48 inches, and a total weight, including the occupant, of no more than 600 pounds). Please remove poles or flags attached to your mobility device before attempting to board the train. The conductor will ask for your destination before you board to make sure the station you are traveling to is accessible. Proceed onto the lift. Set the brakes of your wheelchair. The conductor will raise the lift until you are level with the entryway to the train. Release your brakes and proceed into the train. Move into the area designated for wheelchairs. Set your brakes once you are positioned in that area.

Getting Off the Train

When the train arrives at your destination, please wait until all passengers have gotten on or off. Proceed onto the lift facing forward and set the brakes of your wheelchair. The conductor will then lower the lift. Release your brakes and exit the lift onto the platform. If it’s a center platform, be sure the track is clear and proceed over the pedestrian crossing and beyond the safety line on the outside platform.

09/26/08 - crd & rl