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Previous surveys
Caltrain Triennial Customer Survey
The purpose of the Triennial Customer Survey is to collect data on customer trip characteristics, demographics, service satisfaction and sources of information.
November 2019 - Summary Report (PDF, 2.8 MB)
November 2019 - Crosstabs (PDF, 0.9 MB)
November 2019 - Raw Data (Excel, 1.9 MB)
October 2016 - Summary Report (PDF, 1.4 MB)
October 2016 - Tables (PDF, 0.2 MB)
October 2013 - Summary Report (PDF, 2.2 MB)
October 2013 - Tables (PDF, 0.2 MB)
October 2010- Summary Report (PDF, 3.6 MB)
October 2010 - Tables (PDF, 0.7 MB)
October 2007- Summary Report (PDF, 0.6 MB)
October 2007 - Tables (PDF, 0.3 MB)
Caltrain Customer Satisfaction Survey
The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.
May 2019 - Summary Report (PDF, 3.7 MB)
May 2019 - Verbatim Comments (PDF, 1.0 MB)
May 2019 - Tables (PDF, 0.4 MB)
May 2019 - Raw Data (Excel, 0.8 MB)
May 2018 - Summary Report (PDF, 3.9 MB)
May 2018 - Verbatim Comments (PDF, 1.3 MB)
May 2018 - Tables (PDF, 0.3 MB)
June 2017 - Summary Report (PDF, 2.6 MB)
June 2017 - Verbatim Comments (PDF, 1.4 MB)
June 2017 - Tables (PDF, 0.4 MB)
June 2016 - Summary Report (PDF, 2.1 MB)
June 2016 - Verbatim Comments (PDF, 1.2 MB)
June 2016 - Tables (PDF, 0.2 MB)
June 2015 - Summary Report (PDF, 0.9 MB)
June 2015 - Verbatim Comments (PDF, 0.8 MB)
June 2015 - Tables (PDF, 0.2 MB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 0.4 MB)
June 2014 - Tables (PDF, 0.2 MB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 0.5 MB)
June 2013 - Tables (PDF, 0.1 MB)
December 2012 - Summary Report (PDF, 0(PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 0.5MB)
December 2012 - Tables (PDF, 0.6 MB)
June 2011 - Summary Report (PDF, 1.0 MB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 0.3 MB)
Caltrain Market Segmentation Study
The purpose of this study was to understand current use of Caltrain, drivers of Caltrain usage, barriers to riding Caltrain, aspects of the Caltrain customer experience, and desired improvements to Caltrain.
2019 Caltrain Market Segmentation Study - Report (PDF, 2.4 MB)
2019 Caltrain Market Segmentation Study - Raw Rider Data (Excel, 6.4 MB)
2019 Caltrain Market Segmentation Study - Raw Non-Rider Data (Excel, 1.6 MB)
2019 Caltrain Market Segmentation Study - Rider Tables (Excel, 1.4 MB)
2019 Caltrain Market Segmentation Study - Non-Rider Tables (Excel, 0.5 MB)
Caltrain Pandemic Surveys
The purpose of these survey was to understand the impact of the COVID-19 Pandemic on Caltrain riders, their timeline for riding the train again, and priorities for COVID-19 related safety measures.
Caltrain Pandemic Rider Survey - Topline Report - Fall 2020 (PDF, 0.6 MB)
Caltrain Pandemic Customer Survey - Topline Report - Summer 2020 (PDF, 0.5 MB)
The purpose of this survey was to understand the impact of COVID-19 on Go Pass companies, including employee work location, plans for post Shelter-in-Place and attitudes towards riding public/shared transit.
Caltrain COVID-19 Go Pass Survey - Report (PDF, 0.5 MB)