Alerts

Previous surveys

Caltrain Triennial Customer Survey

Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2013 - Summary Report (PDF, 2.2 MB)
October 2013 - Tables (PDF, 0.2 MB)
October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF,  0.7 MB)
October 2007 - Summary Report  (PDF, 0.6 MB)
October 2007 - Tables (PDF, 0.3 MB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

May 2018 - Summary Report (PDF, 3.9 MB)
May 2018 - Verbatim Comments (PDF, 1.3 MB)
May 2018 - Tables (PDF, 0.3 MB)
June 2017 - Summary Report (PDF, 2.6 MB)
June 2017 - Verbatim Comments (PDF, 1.4 MB)
June 2017 - Tables (PDF, 0.4 MB)
June 2016 - Summary Report (PDF, 2.1 MB)
June 2016 - Verbatim Comments (PDF, 1.2 MB)
June 2016 - Tables (PDF, 0.2 MB)
June 2015 - Summary Report (PDF, 0.9 MB)
June 2015 - Verbatim Comments (PDF, 0.8 MB)
June 2015 - Tables (PDF,  0.2 MB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 0.4 MB)
June 2014 - Tables (PDF,  0.2 MB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 0.5 MB)
June 2013 - Tables (PDF,  0.1 MB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 0.5MB)
December 2012 - Tables (PDF, 0.6 MB)
June 2011 - Summary Report (PDF, 1.0 MB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 0.3 MB)

03/10/20 - jbj

 

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

12/29/16 - jbj

 

 

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

12/29/16 - jbj

 

 

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

12/29/16 - jbj

 

 

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

12/29/16 - jbj

 

 

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2013. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey

The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

12/29/16 - jbj