Surveys

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2016. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2016 - Summary Report (PDF, 1.4 MB)
October 2016 - Tables (PDF, 205 KB)

Previous Caltrain Triennial Customer Surveys
October 2013 - Summary Report (PDF, 2.2 MB)
October 2013 - Tables (PDF, 180 KB)
October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)



Caltrain Customer Satisfaction Survey
The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

June 2016 - Summary Report (PDF, 2.1 MB)
June 2016 - Verbatim Comments (PDF, 1.2 MB)
June 2016 - Tables (PDF, 242 KB)

Previous Caltrain Customer Satisfaction Surveys
June 2015 - Summary Report (PDF, 912 KB)
June 2015 - Verbatim Comments (PDF, 792 KB)
June 2015 - Tables (PDF, 174 KB)
June 2014 - Summary Report (PDF,1.8 MB)
June 2014 - Verbatim Comments (PDF, 387 KB)
June 2014 - Tables (PDF, 174 KB)
June 2013 - Summary Report (PDF,1.5 MB)
June 2013 - Verbatim Comments (PDF, 540 KB)
June 2013 - Tables (PDF, 100 KB)
December 2012 - Summary Report (PDF, 2.2 MB)
December 2012 - Verbatim Comments (PDF, 476 KB)
December 2012 - Tables (PDF, 615 KB)
June 2011 - Summary Report (PDF, 958 KB)
June 2011 - Verbatim Comments (PDF, 1.1 MB)
June 2011 - Tables (PDF, 250 KB)

 

 

Metropolitan Transportation Commission: Caltrain Origin & Destination  
As part of a regional effort. MTC is surveying Bay Area transit passengers to help with regional service planning, fulfill Title VI equity requirements, gather customer service feedback, collect travel models among other data. This information will help to support regional, as well as local, planning initiatives.

Caltrain Origin & Destination Survey 2014 (PDF, 886 KB)



Caltrain Customer Experience Survey
As part of the Customer Experience Initiative, this survey asked the general public to rate and identify priorities, and provide ridership and demographic information.  

Caltrain Customer Experience Survey 2016 (PDF, 2.14 MB)
Caltrain Customer Experience Focus Group 2016 (PDF, 1.1 MB)


12/2/16 - jbj