Surveys

Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2010. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2010 - Summary Report  (PDF, 3.6 MB)
October 2010 - Tables (PDF, 743 KB)

Caltrain Customer Satisfaction Survey
The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

December 2012 (PDF, 2.2MB)
June 2011 (PDF, 958 KB)

3/29/13 - cfk