Caltrain Triennial Customer Survey
Customers completed an extensive questionnaire onboard the trains in October 2016. The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

October 2016 - Summary Report (PDF, 1.4 MB)
October 2016 - Tables (PDF, 0.2 MB)

Previous Caltrain Triennial Customer Surveys

Caltrain Customer Satisfaction Survey
The purpose of the annual customer satisfaction survey is to assess how well Caltrain and its contractor are meeting the needs of their passengers. The results show customer ratings at station, onboard trains and overall satisfaction.

May 2019 - Summary Report (PDF, 3.7 MB)
May 2019 - Verbatim Comments (PDF, 1.0 MB)
May 2019 - Tables (PDF, 0.4 MB)
May 2019 - Raw Data (Excel, 0.8 MB)

Previous Caltrain Customer Satisfaction Surveys

Metropolitan Transportation Commission: Caltrain Origin & Destination 
As part of a regional effort. MTC is surveying Bay Area transit passengers to help with regional service planning, fulfill Title VI equity requirements, gather customer service feedback, collect travel models among other data. This information will help to support regional, as well as local, planning initiatives.

Caltrain Origin & Destination Survey 2014 (PDF, 0.8 MB)

Caltrain Customer Experience Survey
As part of the Customer Experience Initiative, this survey asked the general public to rate and identify priorities, and provide ridership and demographic information.  

Caltrain Customer Experience Survey 2016 (PDF, 2.14 MB)
Caltrain Customer Experience Focus Group 2016 (PDF, 1.1 MB)

03/10/20 - jbj