SamTrans and Caltrain Launch Coronavirus Rider Survey

SamTrans and Caltrain Launch Coronavirus Rider Survey



As Bay Area shelter-in-place restrictions ease, SamTrans and Caltrain are reaching out to customers, both at home and onboard, for input on how both transit agencies can best adapt to changing transportation needs following the coronavirus (COVID-19) pandemic.

Starting today, SamTrans and Caltrain are launching online COVID-19 customer surveys to better understand how the pandemic has affected communities we serve and what can be done to provide the best possible rider experience. 

“These unprecedented circumstances warrant a fresh, data-driven perspective on how we can serve the public,” said San Mateo County Transit District Chief Communications Officer Seamus Murphy. “Results from these surveys will help inform how we provide transit service and communication strategies as we welcome back riders.”

Each survey respondent will have the option to enter a drawing for a $50 Visa gift card. There are five gift card giveaways available for each agency survey, respectively.

The SamTrans survey can be accessed at The Caltrain survey can be accessed at


About SamTrans: SamTrans operates 70 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.

Follow SamTrans on Facebook and Twitter.

About Caltrain: Owned and operated by the Peninsula Corridor Joint Powers Board, Caltrain provides commuter rail service from San Francisco to San Jose, with commute service to Gilroy. While the Joint Powers Board assumed operating responsibilities for the service in 1992, the railroad celebrated 150 years of continuous passenger service in 2014. Planning for the next 150 years of Peninsula rail service, Caltrain is on pace to electrify the corridor, reduce diesel emissions by 97 percent by 2040 and add more service to more stations.

Follow Caltrain on Facebook and Twitter.

Free translation assistance is available. Para traducción llama al 1.800.660.4287; 如需翻譯,請電 1.800.660.4287.




Caltrain News


June 22, 2020

Media Contact: Alex Eisenhart, 650.622.7850