Refund Policy

Monthly Pass

Caltrain's policy allows for the refund of a Monthly Pass.  An unused Monthly Pass, returned prior to the date the pass first became valid, will be refunded for the full fare paid. A Monthly Pass returned during the month for which it's issued will be pro-rated and refunded based on the remaining period of non use (the value of two one-way fares per weekday up to the date the pass is returned for refund).  Please contact Clipper® at www.clippercard.com or 1.877.878.8883.

One-way, Day Pass and Zone Upgrade Tickets

One-way, Day Pass, Zone Upgrade tickets, daily parking and monthly parking permits are non-refundable.

Refund Receipt Ticket

Refund Receipt Sample

If a ticket machine runs out of change, it will issue a “Refund Receipt”.  The Refund Receipt may be exchanged for cash at Caltrain headquarters in person or through the mail.  Details are located in the Refund Receipt form below. Mail the original ticket(s) with the Refund Request Form.

Download Refund Receipt Form (PDF)

Ticket Vending Machine

If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM), fill out the form below and submit for review and consideration within 30 days from the date of purchase. Mail the original ticket(s) with your Refund Request Form.

Download TVM Refund Request Form (PDF)

Mobile Ticket

If, through no fault of your own, you experience difficulty utilizing the Mobile Ticket, fill out the form below and submit for review and consideration within 30 days from the date of purchase.

The Caltrain Mobile Ticket Refund Request Form is hosted by Survey Gizmo. For more information about Survey Gizmo security, visit the following webpage: https://help.surveygizmo.com/help/surveygizmo-security-faq

Start your Mobile Ticket Refund Request



4/13/2018 - maw/km/jbj