Service animals, such as guide dogs, may accompany persons with disabilities in Caltrain facilities and trains. No other animals (such as pets) are allowed.
The service animal must be on a lead that does not interfere with other passengers in the vehicle, and be under the constant supervision and control of the person with disabilities.
A service animal is any guide dog, signal dog or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, providing minimal protection or rescue work, pulling a wheelchair or fetching dropped items.
While riding, the animal must sit or stand on the floor of the vehicle and may not block the aisle.
If an animal misbehaves, the customer will be asked to remove the animal from the vehicle. If there are multiple occurrences of misbehavior, the animal's riding privileges may be revoked. Examples of misbehavior include, but are not limited to, attacking customers, District employees or other service animals, or unprovoked growling.
Volunteers from the 4 H Club who raise puppies in training for Guide Dogs for the Blind may board Caltrain with these puppies, provided the trainer shows the identification card for the puppy. These puppies wear special coats provided by the 4 H Club to help train conductors identify them as puppies in training.