Caltrain Seeks Customer Support for Keeping the System Safe
Caltrain Seeks Customer Support for Keeping the System Safe
Caltrain customers know that staying safe around the railway means paying careful attention to the pedestrian crossings, staying off the tracks and standing behind the yellow line at stations. But safety also means communicating when something seems out of place along the rail corridor or on board the trains.
Caltrain is kicking off a year-long campaign, called See Something – Say Something, to engage passengers in promoting safety throughout the rail system and reminding customers of safe behavior near the railroad. Even the average person needs to exercise caution in public places and serve as the eyes and ears for the community.
Each month, Caltrain will be highlighting a different safety message, some of which target system-wide safety and others that emphasize personal responsibility around an active railroad. Riders will see messages on the electronic station signs, on the agency’s website, using social media outlets and through announcements onboard the train.
This month’s message reminds customers that, “We can all count on a safe ride if we look out for each other.” Caltrain passengers have made the system part of their regular routine, making the rider most likely to notice when something seems out of place or when someone is behaving in an unsafe manner.
Routine issues should be reported to the Caltrain Customer Service Center at 1.800.660.4287. Emergencies and suspicious activities can be reported to the Transit Police at 1.877.SAF-RAIL (1.877.723.7245). People who live or work near the Caltrain right of way can take the extra precaution of programming this number into their cell phones. Should this number not be available in an emergency situation, people are advised to call 911. Emergency dispatchers have immediate access to Caltrain’s dispatching center.
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About Caltrain: Owned and operated by the Peninsula Corridor Joint Powers Board, Caltrain provides commuter rail service from San Francisco to San Jose, with limited commute service to Gilroy. Caltrain serves 50,000 riders every weekday. While the Joint Powers Board assumed operating responsibilities for the service in 1992, the railroad will celebrate 150 years of continuous passenger service in 2014.
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Media contact: Christine Dunn, 650.508.6238
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