Alerts

Go Pass on Clipper Pilot Program

Introduction

Starting in January 2018, you will no longer be flashing your ID badge with Go Pass sticker. Instead, you will utilize a Clipper card as your proof-of-payment. This is part of the Go Pass on Clipper pilot program. The goal of the program is to evaluate the Go Pass program.

How to Use

Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader (CID) on the station platform before boarding (Remember your first tag will load the Go Pass to your card). You must tag your card again when you get off the train.  When you tag on for the first time the Go Pass will load and the screen should state "Travel Ok.   Pass Used.  Ok to Dec. 31.  New Pass Added" (date may change depending on the pilot participant loading schedule).  Each time you tag on successfully, you should hear one “beep.”  When tagging off, you should hear two "beeps".  The smart chip in the card will verify that you have an active pass. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again.  Be sure to tag on Caltrain's platforms because if the card is tagged on an other transit operator's card reader it won't show up as a valid tag on Caltrain's system.  Pay attention to the tags.  If you tag twice within 15 minutes, the second tag will void the first tag and you will not have a valid tag to ride.  If you cannot tag your card successfully, your card may be defective or damaged, and you should refer to the “For Help with Your Card” section below.

In the meantime, if the card isn’t working, you must purchase a ticket from the station ticket machine or on the Caltrain Mobile app because valid fare is required before boarding; otherwise you will be subject to citation for fare evasion.

Validity Period

The Go Pass is valid for the calendar year until Dec. 31 at midnight. Once your Go Pass Provider enters your Clipper card serial number into the Clipper portal, you must tag your card to a card reader to load the Go Pass within 180 days (Note:  This counts as your tag on).

If your Go Pass Provider or location-specific worksite (s) is no longer conducting business, or for any other reason ceases to participate in the Go Pass program, your Go Pass will not be valid. This also applies if you separate from your Go Pass provider.

In either case, you can continue to use your Clipper card by adding cash value or other passes to your card; your Go Pass, however, will be deactivated.

For Help with Your Card

If you have a problem using your card or Go Pass, you should notify your Go Pass Provider’s administrator and call Clipper Customer Service at 877.878.8883. Please have your card serial number in hand when you call. Always identify yourself as a Go Pass User and provide the name of your Go Pass Provider. Clipper Customer Service will instruct you on what to do next.

Lost or Stolen Cards

If your card has been lost or stolen, notify your Go Pass Provider administrator and immediately contact the Clipper Customer Service at 877.878.8883 to block your card. Clipper will block your card to prevent misuse and protect any value on the card at the time of your call. DO NOT request a replacement.

Obtain a new Clipper card through a Clipper retailer or from Clipper directly (unless your Go Pass Provider issues Clipper cards). Let your Go Pass Provider administrator know the new Clipper card number.

If you had cash value on your Clipper card, you may call Clipper Customer Service to transfer the value to your new card for a $5 fee. Note: No other products can be transferred.

Please take care of your Clipper card because a Go Pass cannot be issued as a replacement on a lost or stolen card a third time.

Damaged or Defective Cards

If your card just doesn’t work, call Clipper Customer Service to check your card’s status and, if necessary, block your card. DO NOT request a replacement. Clipper may ask you to mail your card to Clipper and include a Clipper Defective Card Form, or you can visit an in-person Customer Service Center to check your card.

Obtain a new Clipper Card through a Clipper retailer or from Clipper directly (unless your Go Pass Provider issues Clipper cards). Let your Go Pass Provider administrator know the new Clipper card number.

If you had cash value on your Clipper card, you may call Clipper Customer Service to transfer the value to your new card for a $5 fee. Note: No other products can be transferred.

Until you have your new card with a valid Go Pass loaded on it, you will need to purchase a ticket before boarding the train. There are no refunds on the Go Pass or for the ticket you purchased while waiting for your new card. Be sure to tell your Go Pass Provider’s administrator to load the pass on your replacement card.

Frequently Asked Questions

  1. What if I don’t have an Adult Clipper card?

    Please see your company Go Pass administrator because each participating company manages this process at its discretion.

  2. What if I’m under the age of 18 or a senior?

    The Go Pass may only be used on Adult Clipper cards, so you will need to use an Adult Clipper card. Be sure to obtain a separate Youth or Senior Clipper card if you plan to use it with cash value or passes from other transit agencies.

  3. How does the Go Pass product load?

    The Go Pass product will load when tagging on for the first trip.

  4. What if I forget to tag the Clipper card before boarding the train?

    You will be subject to notice of violation, citation or fine because you must present valid fare on the train.  It is a requirement that you tag on and off.

  5. What if I forget to tag off at the destination station?

    You should always tag on at the beginning of your trip and tag off at the end of the trip at all times when riding Caltrain to avoid notice of violation, citation or fine for non-valid fare when the conductor or enforcement personnel performs fare check.

  6. Do I have to have cash value on the Clipper card?

    No cash value is required to load and use the Go Pass product onto the Clipper card (please note other transit agency products may require a minimum cash value be on the card).

  7. Can I load the Go Pass on my personal Adult Clipper card?

    Yes, but if the card becomes lost and you have other agency products on it, those products can’t be replaced. Cash value can be transferred to the new Clipper card for a nominal fee.

  8. What if the CID isn’t working to tag on or off?

    Please use another functioning device or purchase a ticket before boarding to avoid notice of violation, citation or fine for non-valid fare.

  9. Can more CID’s be added?

    Caltrain is aware that some stations have lines to tag on and off the CID’s. At this time, no more CID’s can be added so we recommend arriving early to tag on and scanning the platform to find the best CID to tag off on. Some CID’s may have lines while others don’t.

Clipper Use Acknowledgement

The Go Pass is an annual Caltrain pass that is offered by the Go Pass Participant site (company, educational institution or residential complex) to its eligible Go Pass User (employee, student or resident). This is an exclusive benefit that allows you to travel through any zones at any time on Caltrain regularly scheduled trains for the entire calendar year while you are an eligible Go Pass User.

1. I understand that as a Go Pass User, I am eligible to receive and use a Go Pass of my participating company, educational institution, residential complex or location-specific worksite (s) enrolled in the program.

2. I understand that I must tag my Clipper Card to activate the Go Pass product and tag the Clipper Card each time before I board and after getting off the train in order to demonstrate that I have a valid fare. If I fail to tag on or off, I will be subject to notice of violation, citation or fine and I will be responsible for paying any fines related to such citation.

3. I understand that the Go Pass will expire on December 31 at midnight and that use of an expired Go Pass is subject to citation and I will be responsible for paying any fines related to such citation.

4. I understand that I may not sell or transfer the Clipper Card with Go Pass product to any other person. I also understand that allowing the use of my Go Pass product by anyone other than me is not permissible and may result in my Go Pass product being revoked.

5. I understand that if my Clipper Card with Go Pass product becomes lost or stolen, I must notify my Go Pass administrator immediately so that the Go Pass on Clipper can be blocked. If my User status changes for any reason and I am no longer with the participating company, educational institution or residential complex, I understand that my Go Pass will be revoked and I will be responsible for purchasing the appropriate fare when riding Caltrain.

6. I understand that if my company, educational institution, residential complex or location-specific worksite (s) is no longer conducting business, or for any other reason ceases to participate in the Go Pass program, my Go Pass will no longer be valid. If I continue to use an invalid Go Pass, it will not be accepted as fare on Caltrain and such use will be subject to notice of violation, citation or fine and I will be responsible for paying any fines related to such citation.

7. If my invalid use of a Go Pass results in a notice of violation (s), citation(s) or fine(s), I agree that the Peninsula Corridor Joint Powers Board will have absolutely no liability for any loss or injury caused or alleged to have been caused by such invalid use.

7/18/19 - maw