Go Pass FAQs

  1. Can participants purchase Go Passes only for those users that are interested in riding the train?
  2. What’s the timeline for receiving the Go passes?
  3. What do we need to do to sign up for the program?
  4. Does the required survey ask for personal information?
  5. Can a company include only part-time staff?
  6. How much does the Go Pass cost?
  7. What about colleges or universities?
  8. Can the cost of the Go Pass be shared with the employee, resident or student?
  9. How often can someone use the Go Pass?
  10. Can two smaller companies, residential complexes or a non-profit "partner"?
  11. What about a company with many offices, nationally or internationally? Must the Go Pass be purchased for the entire company?
  12. What else is the participant responsible for?
  13. How can I obtain a Caltrain Monthly Parking Permit?
  14. What do I do if my Go Pass becomes lost, damaged or stolen?
  15. May my child ride with me?

  1. Can participants purchase Go Passes only for those users that are interested in riding the train?
    No, all Go Pass participants are required to purchase a Go Pass for every user, defined per agreement, at the worksite signing-up for the program.

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  2. What’s the timeline for receiving the Go passes?
    Go Pass participants may start on the 1st or 15th of the month. A physical ID badge must be received and approved two weeks prior to the start date. The agreement, invoice and survey information is sent within two business days of receiving the Letter of Intent. The participant shall mail two properly signed original agreements (see definition on page one of the sample agreement), payment and survey administrator information. Within three business days participant will receive the survey link for testing and confirm that the administrator is receiving the e-mail confirmation. Once all items are completed, participant will receive the Go Pass package in up to five business days.

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  3. What do we need to do to sign up for the program?
    Interested Go Pass participants must enter into an agreement (2017, 2018) with Caltrain which details the responsibilities for issuing, tracking and reporting on the status of the Go passes the participant issues to its users.

    To get started, the Go Pass participant submits a letter of intent verifying all of its eligible users.

    All employees working more than 20 hours per week excluding contractors, consultants, interns and temporary employees are considered users. Companies have the option to include employees working less than 20 hours per week, interns or both. Residential complex users include all residents five years and older. If a participant is both business and residential, it may elect to include employees, residents or both. Educational users include all students per selected group (i.e. graduate, undergraduate, full-time).

    The Go Pass participant must submit a sample of its photo identification badge to Caltrain for review. Identification badges without a photo are unacceptable.

    The Go Pass participant and Caltrain will then sign an agreement. Payment for the Go passes is required before the Go Pass stickers are issued to the participant and eligible users must fill out an online survey before receiving the sticker.

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  4. Does the required survey ask for personal information?
    The Go Pass program requires eligible users to complete an online survey. The survey may require the Go Pass participant name, Go Pass user name, and e-mail address for tracking purpose and confirmation that the user agreed with the Use Acknowledgement terms and conditions. Caltrain doesn’t disclose personal information to third party entities.

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  5. Can a company include only part-time staff?
    No. A company must include all employees working more than 20 hours per week excluding temporary employees, consultants, contractors and interns. A company may include employees working less than 20 hours per week, interns or both, but only in addition to the staff working more than 20 hours per week.

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  6. How much does the Go Pass cost?
    The Go Pass program is open to participants of any size. The total cost of participating in the Go Pass program is the greater of $190 per eligible user or $15,960.  The cost is pro-rated if the participant joins the program for less than a full year.  Note:  Effective with the 2018 program year, the cost is the greater of $237.50 or $19,950 and for 2019 it is the greater of $285 or $23,940.

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  7. What about colleges or universities?
    Educational institutions can purchase the Go Pass for staff or faculty – or both – and for students, but the benefit must be for everyone in the category for which the school decides to provide it – all full-time faculty or staff, for example, or all undergraduate or graduate students.

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  8. Can the cost of the Go Pass be shared with the employee, resident or student?
    Yes. The Go Pass participant determines at what level they wish to cover the cost, so long as the price charged to Go Pass recipients is within the limits set forth in the Go Pass agreement.

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  9. How often can someone use the Go Pass?
    The Go Pass is valid for unlimited rides on Caltrain through any zone seven days a week for the calendar year for which it's purchased.

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  10. Can two smaller companies, residential complexes or a non-profit “partner"?
    No. Smaller companies or residential complexes might want to look at options like Commuter Check or other pre-tax employee benefit programs as a way to save money if the Go Pass program isn’t right for them.

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  11. What about a company with many offices, nationally or internationally? Must the Go Pass be purchased for the entire company?
    The Go Pass program would not benefit employees at locations outside of the Caltrain service area. A company may select specific worksites to enroll in the program, and only employees assigned to those worksites are eligible for a Go Pass.

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  12. What else is the participant responsible for?
    Generally, the Go Pass participant is responsible for issuing and tracking the Go Pass stickers by serial number, administering the pre-enrollment survey of those who will receive a Go Pass and submitting quarterly updates to Caltrain. Complete information about the responsibilities can be found in the Go Pass agreement. For more information, contact the Caltrain Market Development staff at 650.508.6292 or tickets@caltrain.com.

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  13. How can I obtain a Caltrain Monthly Parking Permit?
    Go Pass users may purchase a Monthly Parking Permit from any station ticket machine after submitting an Parking Permit Application to Caltrain. Market Development staff will issue the necessary unique access code.

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  14. What do I do if my Go Pass becomes lost, damaged or stolen?
    Please see your company Go Pass administrator.

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  15. May my child ride with me?
    Yes, valid Go Pass users may have one child four and younger travel with them free of charge. Additional children must travel on Youth tickets.

 

8/4/17 maw