Go Pass FAQs
- What does a company need to do to sign up for the program?
- How much does the Go Pass cost?
- What about colleges or universities?
- Can the cost of the Go Pass be shared with the employee or student?
- How often can someone use the Go Pass?
- What about Go Passes for part-time employees?
- Can two smaller companies or a non-profit “partner?”
- Can employees use the Go Pass for personal, non-work related trips?
- What about a company with many offices, nationally or internationally? Must the Go Pass be purchased for the entire company?
- What else is the company responsible for?
- How can I obtain a Caltrain Monthly Parking Permit?
- What does a company need to do to sign up for the program?
Interested companies must enter into a contract with Caltrain which details the responsibilities for issuing, tracking and reporting on the status of the Go passes the company issues to employees.
To get started, the company submits a letter of intent verifying the number of regular employees working more than 20 hours per week. Temporary employees, consultants, contractors and interns aren't eligible for the program. The company must submit a sample of the its photo identification badge to Caltrain for review. Identification badges without a photo are unacceptable.
The company and Caltrain will then sign an agreement. Payment for the Go passes is required before the Go Pass decals will be issued to the company.
Back to Top - How much does the Go Pass cost?
The Go Pass program is open to companies of any size. The total cost of participating in the Go Pass program is the greater of $165 per employee or $13,750. The cost is pro-rated if the company joins the program for less than a full year.
Back to Top - What about colleges or universities?
Caltrain allows colleges and universities to participate in the same way as companies. Schools can purchase the Go Pass for staff or faculty – or both – and for students, but the benefit must be for everyone in the category for which the school decides to provide it – all full-time faculty or staff, for example, or all undergraduate or graduate students.
Back to Top - Can the cost of the Go Pass be shared with the employee or student?
Yes. The company or school determines at what level they wish to cover the cost, so long as the price charged to Go Pass recipients is within the limits set forth in the Go Pass agreement.
Back to Top - How often can someone use the Go Pass?
The Go Pass is valid for unlimited rides on Caltrain through any zone seven days a week for the calendar year for which it's purchased.
Back to Top - What about Go passes for part-time employees?
A company cannot purchase a Go Pass for part-time (20 hours or less a week) employees, temporary staff, interns or consultants. They are not eligible to receive one.
Back to Top - Can two smaller companies or a non-profit “partner?”
No. Smaller companies might want to look at options like Commuter Check or other pre-tax employee benefit programs as a way to save money if the Go Pass program isn’t right for them.
Back to Top - Can employees use the Go Pass for personal, non-work related trips?
Yes. The Go Pass can be used by the authorized employee on any Caltrain train at any time, within any zone.
Back to Top - What about a company with many offices, nationally or internationally? Must the Go Pass be purchased for the entire company?
The Go Pass would not benefit employees at locations outside of the Caltrain service area. A company may select specific worksites to enroll in the program, and only employees assigned to those worksites are eligible for a Go Pass.
Back to Top - What else is the company responsible for?
Generally, the company is responsible for issuing and tracking the Go Pass stickers by serial number, administering the pre-enrollment survey of employees who will receive a Go Pass and submitting quarterly updates to Caltrain. Complete information about the company’s responsibilities can be found in the Go Pass agreement. For more information, contact the Caltrain Market Development staff at 650.508.6292 or tickets@caltrain.com.
Back to Top - How can I obtain a Caltrain Monthly Parking Permit?
Go Pass participants may purchase a Monthly Parking Permit from any station ticket vending machine after submitting an application to Caltrain. Market Development staff will issue the necessary unique access code.
For more information about the Go Pass program, call 650.508.6292
Do you have a question that may qualify as a FAQ? If so, send to: tickets@caltrain.com.7/12/13 - maw
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