Refund Policy

Caltrain's policy allows for the refund of a Monthly Pass.  An unused Monthly Pass, returned prior to the date the pass first became valid, will be refunded for the full fare paid. A Monthly Pass returned during the month for which it's issued will be pro-rated and refunded based on the remaining period of non use (the value of two one-way fares per weekday up to the date the pass is returned for refund).  Please contact Clipper® at or 1.877.878.8883.

One-way, Day Pass, Zone Upgrade tickets, daily parking and monthly parking permits are non-refundable.

If a ticket machine runs out of change, it will issue a “Refund Receipt”.  The Refund Receipt may be exchanged for cash at Caltrain headquarters in person or through the mail.  Details are located in the Refund Receipt form below.

If, through no fault of your own, you experience difficulty utilizing the Ticket Vending Machine (TVM) or Mobile Ticket, fill out the appropriate form below and submit for review and consideration.

Please select the appropriate form because incorrect forms will not be accepted.
  • Ticket Vending Machine Refund Request Form (PDF)

(Mail original ticket (s) with Refund Request Form)

  • Refund Receipt Form (PDF)

(Mail original ticket (s) with Refund Request Form)

Refund Receipt Sample

  • Mobile Ticket Refund Request. Click on the button below.

(Online form)

The Caltrain Mobile Ticket Refund Request Form is hosted by Survey Gizmo. For more information about Survey Gizmo security, visit the following webpage:

Start your mobile ticket refund request

4/13/2018 - maw/km/jbj